Shipping and Policies

Information listed here pertains only to retail clients of pixielily.com. For wholesale information, please contact our offices.

Phone (877) 579-0364

info@pixielily.com

 

Shipping

Pixie Lily makes every effort to process orders the day we receive them during the week. Orders placed over the weekend are processed on Monday. You will be sent a FedEx Ground tracking number when your order is shipped. Please expect receipt of your delivery within 5-7 business days after receiving your order confirmation.  We are unable to ship to P.O. boxes or outside of the United States. Gift Boxes are only available with the purchase of clothing. We are unable to honor orders for just the Gift Boxes.

 

Free Keepsake Gift Box

Order must total at least 175.00 (sale and discounted items not included) before taxes and shipping charges.  Sale and discounted merchandise does not qualify for this offer. Limit of 1 gift box per order and customer. Customers may not exchange or return gift boxes for credit or refund. Offer available on all purchases at pixielily.com.

 

Shipping Costs

Complimentary ground shipping on all orders. If you wish to have your order shipped using an express courier, please contact our offices directly  877 579-0364. Additional charges will apply

 

Back-Orders

Pixie Lily will notify you by phone or email if products are not available for immediate delivery. 

 

Expedited Delivery

For expedited 2 day or overnight delivery, please contact our offices directly at (877) 579-0364.

 

Coupon Codes/Gift with Purchase Offers

Coupon codes posted on blogs and websites are time sensitive. Please contact Pixie Lily with questions regarding coupon code validity (877.579.0364 or info@pixielily.com). Gift with purchase offers are good while supplies last and limited to 1 per customer. Coupon codes are good only with full priced merchandise and may not be used with discounted styles or special offers.

 

Return Policy

Returns and exchanges are not available with the purchase of sale or discounted merchandise.

 

Pixie Lily is only able to accept returns or exchanges on merchandise purchased at www.pixielily.com or ordered through a customer service representative at Pixie Lily without exception.

 

We do not offer credits or refunds on Pixie Lily Keepsake Gift Boxes.

 

Merchandise for return or exchange must be returned unused and in its original condition with hang tags within 14 days of the invoice date.  You will be refunded the cost of your item less shipping and restock fees (7.00). You must include your original invoice or gift receipt in the shipment. Please use a shipping service that provides tracking information. Pixie Lily will not be responsible for packages lost in transit and only assumes responsibility once packages have been received at our warehouse.

 

Please ship returns and exchanges to:

Pixie Lily

Returns/Exchanges

48 Society Street

Charleston, SC 29401

 

Each item returned is subject to a 7.00 restocking fee to cover packing and shipping. Items returned for exchange are not subject to restocking fees but additional shipping charges will apply.

 

Credit card refunds can only be made to the card charged and will reflect the deduction of any applicable restock charges. Please allow 1-2 billing cycles for the credit to appear on your statement. For additional information, please contact your credit card company.

 

There are no restock fees or additional shipping charges if merchandise is flawed.

 

Privacy Policy

Pixie Lily does not sell or transfer any personal information provided by customers while visiting or making purchases on our website. We do collect emails submitted to us during the order process and may use these addresses to notify you of upcoiming sales or developemnts on our site.

 

If you wish to be removed from our email list, please contact us at info@pixielily.com