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Policies

Information listed here pertains only to retail clients of pixielily.com.
For wholesale information, please contact our offices:

Domestic and International Shipping

Pixie Lily offers complimentary ground shipping on all orders. We are unable to ship international orders or orders using an APO address. We ship Monday through Thursday. Allow 24-48 hours to process orders for standard ground shipping. Expect receipt of your delivery within 5-7 business days after receiving your order confirmation.

Coupon Codes/Gift with Purchase Offers

Coupon codes posted on blogs and websites are time sensitive. Please contact Pixie Lily with questions regarding coupon code validity (877.579.0364 or info@pixielily.com). Gift with purchase offers are good while supplies last and limited to 1 per customer. Coupon codes are good only with full priced merchandise and may not be used with discounted styles or special offers.

Return Policy

Pixie Lily is only able to accept returns or exchanges on merchandise purchased at www.pixielily.com or ordered through a customer service representative at Pixie Lily. We do not allow returns on merchandise purchased through other channels without exception. Returns are allowed within 14 days of receipt of your order. You MUST contact our offices via email info@pixielily.com (Subject: RETURN) for an authorization code. Items returned without the code written on the package will be refused. Once your return has been received we will issue a refund to the original form of payment less shipping (6.00). We are unable to refund expedited shipping costs or gift boxes.

Exchange Policy

Simply place a brand new order for the style or size you would like at your earliest convenience. We produce limited quantities and cannot hold items while waiting for a return. Return the item you have following the Return Policy.

Pixie Lily Returns

48 Society Street
Charleston, SC 29401

Credit card refunds can only be made to the card charged and will reflect the deduction of any applicable restock charges. Please allow 1-2 billing cycles for the credit to appear on your statement. For additional information, please contact your credit card company.

Privacy Policy

Pixie Lily does not sell or transfer any personal information provided by customers while visiting or making purchases on our website. We do collect emails submitted to us during the order process and may use these addresses to notify you of upcoming sales or developments on our site.

If you wish to be removed from our email list, please contact us at info@pixielily.com.

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